Where change really happens

Hint: if you don't like the reflection, don't try to change the mirror.

The first time I talk to a certain kind of leader tells me a lot. This particular sort of leader gets on the phone and after some polite introductions begins telling me about how great everything’s going, how they’re doing amazing, how they’re crushing it. And this happens more often than you’d think.

People don’t usually feel the need to tell you over a…